Exchange/Return

Exchange/Return

Exchange / Return Term and Conditions

  • PEAR receives exchange / return as long as the products are still new (never used, not contaminated, no torn) and with our tag still intact.
  • Your exchanged / returned items should be on logistic courier within 3 days since you have received the items. Please notify us beforehand by sending an email to info@pppear.com with the details of the items you want to exchange/return.
  • Return / Exchange will be processed immediately after we receive the items at our warehouse.
  • For return / exchange caused by our shipping handling mistake (eg. wrong products shipped), we will bear all additional shipping fee.
  • For other reason for return / exchange, customer shall bear the additional shipping fee (both shipping from customer to us and from us to customer).
  • Exchange with more expensive items requires customer to pay the difference in price, while exchange with cheaper items will get refund of the difference in price.
  • No Refundable
  • Return for overseas customer can only be done via paypal or store credit.
  • Voucher code with minimal purchase or free shipping will be recalculated for returned order, except if you are choosing refund via store credit. 
  • Please allow us up to 3 working days to process your exchange / return.